The mechanic has not arrived or is late
Open the order and tap “There is a problem” — an operator will see it. Or call us.
We answer questions about orders, payments and how the app works.
The fastest way to sort things out.
Open the order and tap “There is a problem” — an operator will see it. Or call us.
If the work has not started, cancel the order in the app and the deposit comes back. Otherwise, call us.
In the order card choose “There is a problem”. An operator reviews the dispute and decides on the refund.
Check the order history: the deposit and the remainder are separate lines. If a charge is unclear, get in touch.
Garages and mobile mechanics: register in the app, and call us with questions about joining.